Privacy Policy

To provide our services, we sometimes need to collect and process certain information about you.

This privacy policy explains how we collect, use, communicate, disclose, and otherwise make use of your personal information.

This policy applies to all visitors to and users of our website www.findacraft.co.uk.

It also applies to anyone contacting us by phone, SMS, email, in letters and other correspondence, in person and via social media.

For the purposes of this Notice, the data controller is Buzzoola Ltd T/A Find a Craft (registered in England and Wales under company registration number 9500428) and whose registered office address is at The White House, Mill Road, Goring on Thames, Reading, Berkshire, England RG8 9DD. This is a correspondence address only.

If you have any questions about the use of your personal data, please contact us at: info@findacraft.co.uk.

This policy was last modified on January 14th, 2021.

We are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. We will never sell your personal data or provide it to any third-party for marketing purposes.

This Privacy Policy explains what happens to any personal data that you provide to us or that we collect from you when you are visiting this site.

DEFINITIONS

When we say ‘we’ or ‘us’ we are referring to Find a Craft.

If we say ‘policy’ we are referring to this privacy policy.

THE TYPE OF PERSONAL INFORMATION WE SOMETIMES COLLECT

We sometimes collect certain personal information about our customers and the users of our website.

The most common types of information we may collect include contact details, email addresses, IP addresses, questionnaire responses, content you upload to our website and web analytics data. 

HOW WE COLLECT PERSONAL INFORMATION

We collect personal information directly when you provide it to us directly or via questionnaire and contact form submission and automatically when certain web analytics is recorded as you navigate through our website.

HOW WE USE PERSONAL INFORMATION

We will use your personal information to fulfil a contract or take steps linked to a contract: in particular, in facilitating and processing the development of a Course Provider listing.

Or where this is necessary for purposes which are in our own, or third-parties, legitimate interests. These interests include:

  1. operating our website.
  2. verifying your identity when you sign-in to any of our services.
  3. responding to support tickets and helping facilitate the resolution of any disputes.
  4. updating you with operational news and information about our services e.g., to notify you about changes to our website, disruptions, or software updates.
  5. carrying out technical analysis to determine how to improve our website and the services we provide.
  6. managing our relationship with you, e.g., by responding to your comments or queries submitted to us via our website.
  7. managing our legal and operational affairs (including, managing risks relating to content and fraud matters.)
  8. improving our products and services.
  9. providing you with marketing information about products and services which we feel may interest you.
  10. for purposes which are required by law.

WHEN WE DISCLOSE PERSONAL INFORMATION

We will disclose personal information to the following recipients:

  1. service providers and authors of any items or services made available to you, so they can facilitate support and license validation. In particular technical and customer support services, marketing and analytics services, security and fraud prevention services, subscription management services and payment processing services which are based in the UK, EU and North America.
  2. our professional advisers (lawyers, accountants, etc.) who are located in the UK.
  3. regulators and government authorities in connection with our compliance procedures and obligations.
  4. a purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase.
  5. a third-party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity.
  6. a third-party, to enforce or defend our rights, or to address financial or reputational risks.
  7. a rights holder in relation to an allegation of intellectual property infringement or any other infringement.
  8. other recipients where we are authorised or required by law to do so.

WHERE WE TRANSFER AND/OR STORE PERSONAL INFORMATION

We are based in the UK, so your data will be processed in the UK. Some of the recipients we have described above, and to whom we may disclose your personal information, are based outside the UK. We do this based on your consent to this policy. To protect your information, we take care where possible to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.

HOW WE KEEP YOUR PERSONAL INFORMATION SECURE

Your personal information is stored on secure servers that are managed by our service providers. Personal information that is stored or transmitted is protected by security and access controls, including username and password authentication, two-factor authentication and data encryption where appropriate.

HOW YOU CAN ACCESS YOUR PERSONAL INFORMATION

You have the right to make a request to access the personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us at any time. To make an access or correction request, contact us using the contact details at the end of this policy.

CHOICES REGARDING YOUR PERSONAL INFORMATION

Where we have your consent to do so (e.g., if you have requested to receive offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You may ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.

You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies, some parts of our website may not work properly in your case.

COOKIES & WEB ANALYTICS

For more information about how we use cookies see our Cookie Policy below.

When you visit our website, there’s certain information that is recorded which is generally anonymous and does not reveal your identity. This could include:

  1. your IP address or proxy server IP address.
  2. the domain name you requested.
  3. the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection.
  4. the date and time of your visit to the website.
  5. the length of your session.
  6. the pages which you have accessed.
  7. the number of times you access our site within any month.
  8. the file URL you look at and information relating to it.
  9. the website which referred you to our website.
  10. the operating system which your computer uses.

HOW LONG WE KEEP PERSONAL INFORMATION

We retain your personal information for as long as is necessary to provide our services to you and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with our services, you can request that we erase your personal information and close your account. Please note that if you request the erasure of your personal information, we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

WHEN WE NEED TO UPDATE THIS POLICY

We will need to change this policy from time to time to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.

If we decide to change our privacy policy, we will update the modification date above.

Policy changes will apply only to information collected after the date of the change.

COOKIE POLICY

WHAT ARE COOKIES

Cookies are a small data file sent from a server to your web browser or mobile device that is stored on your browser cache or mobile device. There are ways you can control your cookies preferences and set whether you want to accept or reject cookies (see what your options are below).

WHAT ARE THEY FOR?

To allow our website to function correctly.

To understand how our website is functioning and to make improvements in performance and our services.

To enhance your experience on our website and provide functionality.

To gather relevant data that helps us understand how our website is being used.

YOUR OPTIONS

You can change your web browser’s settings to reflect your cookie preferences.

HOW YOU CAN CONTACT US

If you have any questions about our Privacy Policy or the way in which we have been managing your personal information, please contact us: info@findacraft.co.uk

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