Learner FAQs

Find answers to some of the more frequently asked questions. Can't find the answer you need? Don't hesitate to get in touch with us. We are always happy to help.

Many of our craft course providers offer gift vouchers for their courses, please see the Gift Voucher category. If the course you are interested in is not shown in the gift voucher category, it may be worth contacting the course provider anyway to see if they can help.

In the first instance, please contact the course provider directly to try and resolve any issues. If you believe there is an inaccuracy in a course listing or any form of misrepresentation, then please contact us so that we may look into it.

This will depend on current government guidelines and local restrictions, but the course providers will be able to advise you of their intentions and also their terms and conditions.

The individual craft course providers should make every effort to provide adequate health and safety measures that ensures a safe learning environment for students and tutors. Please contact the relevant provider directly to find out what their procedures are.

Please contact us. We will always try and help with any concerns that you may have. Contact us here.

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